Frequently Asked Questions

  • Cattle

    The cattle DO NOT belong to The Ranch at Keystone. Please be advised that the cattle get out and will end up on the road or loose. Do not be alarmed.


    Only call guest services if the cows are in our yard. Otherwise, there is not much we can do. Think of them as "Free Range."


    Please DO NOT feed the cows or the wildlife.

  • What should you do if you see a snake or wildlife?

    This is a ranch, be aware of snakes and other wildlife. Use good sense! Our guest services does not include snake killing.  BE CAREFUL AND BE AWARE. Nature is a beautiful thing! 

  • Who should we call in case of a real emergency?

    Call 911 for Real Emergencies. You can also call Pennington County Sheriffs Office at 605-394-6113. 


    Monument Health Custer Hospital and Emergency Care, approximately 12 mls away at 1220 Montgomery Street, Custer, SD 57730 .  605-673-9400 

  • Are we allowed to have a fire in the fire ring?

    Please check for current fire restrictions on Facebook @PenningtonCountyFireService or online at http://www.blackhillsfirerestrictions.com or call 605-394-5367. 

  • Do you have WIFI?

    Yes we do. Please see your welcome flyer for the username and password.  WiFi can be spotty, everywhere in the Black Hills area. 

  • Is the house stocked?

    We do our best to have everything you need, to make your stay comfortable and enjoyable. Kitchens are fully stocked, which includes cleaning products for dishes.  Our water comes from a well that is certified by the public health department every 6 months, but if you do not prefer the taste of well water, please bring your own drinking water, it is totally fine for cooking. Both houses have outdoor and indoor games for your enjoyment. Bathrooms have towels and toiletries. Washers and Dryers are provided in both houses, but we do not provide laundry soap. We do our best to make your stay enjoyable. We have a fully stocked kitchen- pots, pans, dishes, spices, hand towels, soap. We do provide  toilet paper & shampoo/conditioner.

  • Can we bring RV's?

    We do have plenty of space for parking and RV's but we do not have RV hook ups.

  • What are the quiet hours?

    10PM-10AM. Please be respectful of other guests and our neighbors. We do not want to abuse the priveledge to host renters, allowed to us, by our neighbors. Thank you for your consideration! 

  • Can we have fireworks?

    As of now, NO. Follow burn ban rules. It is a very high risk area for wildfires and a hard area for 1st responders to get to. We don't want to be the reason for a forest fire. Thank you!

  • Can we bring pets?

    Sure! Pets are family. There are not many vacation rental homes that allow it. If you would please clean up after your pets.


    We have a "Pet Station" on a tree outside for your convenience. This includes horses. Please clean up the horse pens before you leave.


    This is not included in our house cleaning fee. We have shovels outside, a nice pile out of the way will work just fine for us.

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