Here are some of our most common frequently asked questions about The Ranch at Keystone. We are happy to help in any way.
The cattle DO NOT belong to The Ranch at Keystone. Please be advised that the cattle get out and will end up on the road or loose. Do not be alarmed.
Only call guest services if the cows are in our yard. Otherwise, there is not much we can do. Think of them as "Free Range."
Please DO NOT feed the cows or the wildlife.
Nobody. This is a ranch, be aware of snakes and other wildlife. My guest services ladies are not snake killers. Use common sense in these scenarios.
911 for real emergencies.
You can also call Pennington County Sheriff's Office at 605-394-6113.
We ask that you contact our Guest Services person between the hours of 8am and 7pm. Anything outside of this should be emergency only. As always if you are experiencing a true emergency please call 911.
If you have questions for future bookings or need to suggest any improvements we could make, please contact the Property Manager, Amber Gonzalez at 512-645-8619 or email email@example.com
As of 7/26/2021 we are in a strict burn ban. No open fires allowed. Please check for current fire conditions at Penn Co Fire Department 605-394-5367 or online at http://www.blackhillsfirerestrictions.com/ or on Facebook at @PenningtonCountyFireService
Yes! Please see your welcome card for username and passwords. Yes, it is spotty in The Black Hills area. Please note this when making a reservation. We do offer it, but it might not be super reliable. This is the entire area of The Black Hills.
We do our best to make your stay enjoyable. We have a fully stocked kitchen- pots, pans, dishes, spices, hand towels, soap. We do provide a limited amount of toilet paper, laundry soap and shampoo/conditioner.
Shower towels are provided. Please keep in mind we may not provide the brand or amount you need so you may need to take a trip to the grocery store.
We do our best, and have heard all positive feedback as it pertains to our stocking of supplies.
We do have plenty of space for parking and RV's
10pm-7am. Please be respectful of us and our neighbors. Permitting to be able to host renters is not easy and we'd like to keep it. Please be respectful of our rules.
As of now, NO. Follow burn ban rules. It is a very high risk area for wildfires and a hard area for 1st responders to get to. We don't want to be the reason for a forest fire. Thank you!
Sure! Pets are family. There are not many vacation rental homes that allow it. If you would please clean up after your pets.
We have a "Pet Station" on a tree outside for your convenience. This includes horses. Please clean up the horse pens before you leave.
This is not included in our house cleaning fee. We have shovels outside, a nice pile out of the way will work just fine for us.
In the Master Bathroom closet, we have a box of rags that you are welcome to use for accidental spills, or cleaning of motorcycles/cars etc.